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1. Purpose

Aena SME, S.A. (hereinafter the company) creates and updates the site identified with the domain name in order to inform users about the Meet and Greet Services offered by Yay! at the different airports, as well as possible additional services. Through the website the user will be able to book and access the aforementioned services.

Access to and browsing of this website implies the knowledge and unconditional acceptance of and the legal information and its terms of use.

The purpose of these General Terms and Conditions is to regulate access, browsing and use of this website, however, independently of these, Yay! establishes Terms and Conditions of Contract that regulate the use and/or contracting of the specific services offered through this website. In the event of a discrepancy between the provisions set forth in the Terms and Conditions and those set forth in the specific conditions of a particular service, the provisions in the latter shall take precedence.

The company contact details:

Address: C/ Peonías, 12. 28042, Madrid.

C.I.F: A86212420

Telephone: (+34) 91 321 10 00

Registered in the Commercial Register of Madrid, Volume 28,806, Folio 211, Section 8, Sheet M-518648.

2. Scope of application

This legal advice regulates the use of the service of the Internet portal that Yay! makes available to Internet users.

The company, as owner of the website and the Yay! brand, has its own legal personality, separate from that of the State, full legal capacity and capacity to act to fulfil its purposes, and its own assets.

3. Exclusion of Liability

The company makes every effort to avoid any errors in the contents of the Portal and to ensure that it does not shutdown, however, it cannot guarantee the accuracy or updating of the information, nor can it guarantee the absence of technological failures, nor the permanent availability of the Portal and the services contained therein and, consequently, assumes no liability for any damages that may be generated by the lack of availability and failures in access caused by disconnections, breakdowns, overloads or network failures not attributable to the company.

In particular, the company accepts no liability for damages that may arise from, among others, the following:

  1. Interferences, shutdown, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in the telecommunications lines and networks, or by any other cause beyond the company’s control.

  2. Unlawful interference through the use of malicious software of any kind and by any means of communication, such as computer viruses or any other means.

  3. Improper or inappropriate abuse of the Webspace.

  4. Security or browsing errors caused by a malfunction of the browser or by the use of non-updated versions of the same. The webmaster reserves the right to withdraw, in whole or in part, any content or information present on the Web Site.

4. Subscription to the services

In general, access to the website does not require prior subscription or user registration. For these purposes, the user guarantees the authenticity and veracity of all data provided when completing the subscription form(s). To this effect, the user guarantees the authenticity and verification of all the data they provide when filling in the subscription form(s). The user undertakes and is responsible for maintaining all the information provided such that it responds, at any time, to their true situation.

If, following registration, the user is provided with a password, the user undertakes to make diligent use and to keep secret the password for accessing these services. Consequently, users are responsible for the proper safekeeping and confidentiality of any identifiers and/or passwords supplied to them by Yay!, and undertake not to assign their use to third parties, whether temporary or permanent, nor to allow access to them to third parties. The user shall be responsible for the unlawful use of the services by any illegitimate third party who uses a password for this purpose, due to the user’s negligent use or loss thereof.

5. Intellectual and Industrial Property Rights

The company is the owner of the intellectual and industrial property rights of this website and of the Yay! trademark registered at the European Union Intellectual Property Office on 30 January 2020, under No. 018140540 in class 9, 39.

The texts, designs, images, databases, logos, structure and other elements of this app are protected by the laws and international agreements on intellectual property. Any reproduction, transmission, adaptation, translation, modification, communication to the public, or any other exploitation of all or part of the content of this site, in any form or by any means, electronic, mechanical or otherwise, is strictly prohibited, unless expressly authorised in writing by the company. Any infringement of these rights may lead to the corresponding legal proceedings.

6. Links or hypertext links to the website

The User undertakes not to reproduce in any way, even by means of a hyperlink or hyperlink, the Website or any of its contents, unless expressly authorised in writing by Aena.

The Web Site may include links to other web sites, managed by third parties, in order to facilitate the User's access to the information of collaborating companies. Accordingly, the company is not responsible for the content of these websites, nor does it assume the position of guarantor and/or provider of the services and/or information that may be offered to the user through the links of third party collaborators.

The User is granted a limited, revocable and non-exclusive right to create links to the homepage of the Webspace exclusively for private and non-commercial use.

Users or owners of other websites who intend to create a hypertext link (hereinafter referred to as "link") to the website must ensure and undertake to comply with the company's rules on Internet links.

  • The link may only lead to the Home Page of, unless expressly authorised in writing by the company.

  • The link must be absolute and complete, i.e. it must lead the user, by a click, to the URL address itself and must completely cover the entire screen size of the homepage. Under no circumstances, unless expressly authorised in writing by the company, may the website that makes the link reproduce and include it as part of its website or within one of its frames or create a browser on any of the pages of

  • The company does not authorise the establishment of a link to from websites that contain materials, information or contents that are illicit, illegal, degrading, obscene and, in general, that contravene morality, public order or generally accepted social norms.

  • The company recommends to the website interested in linking to, the use of the Yay! brand logo to illustrate the link.

In any case, the inclusion of links to the Yay! website by other websites does not imply that the company maintains links or association of any kind with the owner of the website on which the link is established, nor that the company promotes, endorses, guarantees or recommends the contents of said portals or websites.

For its part, the Yay! website may contain links to other portals or websites not managed by the company, and cannot control the information, content, products or services of these websites, so the company declines all responsibility for the information contained in these portals or websites that can be accessed through links or search engines on the Yay! website.

7. Access restrictions

The company reserves the right to deny at its discretion, at any time and without prior notice, access by any user to this website or any part of it.

8. Applicable legislation and jurisdiction

The use of the elements of this website implies the knowledge and acceptance of the legal warnings expressed herein and, in particular, that any conflicts related to this website will be governed exclusively by Spanish law, of which only the Spanish Courts and Tribunals have relevant authority.

9. Modification of these conditions and warnings

The company reserves the right to modify these conditions and warnings applicable to this website.

10. Specific services

1. Valet parking service

The user may book and hire through the website the Valet Parking service, for which a perfectly identified Yay! driver will be assigned. This driver will collect the user's vehicle in a personalised manner at the airport terminal before the departure of their flight. This service entails the parking of the vehicle by the driver in the space reserved for this purpose for its safekeeping, and will end with the return of the vehicle to the user on the return of the flight, at the previously determined point of the airport.

The collection and delivery of the vehicle will be carried out by professionals hired for this purpose by Yay!, drivers will be responsible for collecting, safekeeping and returning the vehicle. During this process Yay! will keep the User's vehicle in its custody and will make every effort to provide a diligent and adequate service.

2. Additional services

The website may offer the user complementary services to the main service of valet parking, the user may book and hire additional services that are published at any time on the website, for information purposes only, the additional on demand services of the user could be among others:

  • Mechanical workshop.

  • Vehicle washing.

  • ITV.

  • Complete wash, interior or exterior.

  • Refuelling.

  • Windscreen wipers.

Yay! may add, replace or remove additional services as it deems appropriate based on the customer's needs. What is defined on the website at any given time and at any given airport shall prevail.

11. Data protection

To use the Services offered by Yay! on the website, the User must first provide certain personal data to get the Service requested. Said data will be processed automatically, applying the corresponding security measures, all in compliance with the General Data Protection Regulation (GDPR), Organic Law on Data Protection and Guarantee of Digital Rights (LOPDGDD) and the Services Information Society and Electronic Commerce Law (LSSI).

Users can access the privacy policy of the website at any time, where they are informed about everything related to the processing of their data, what type of data is collected, who is responsible for the file, as well as the possibility of accessing their user registration data for modifications, updates or cancellations.

12. Cookies

Yay! reserves the right to use "cookie" technology on the Web Site in order to recognise you as a frequent User and to personalise your use of the Web Site by pre-selecting your language, or more desired or specific content.

The User can access the website's cookie policy at any time, where he/she is informed about everything related to the use of cookies on the website, such as what type of cookies are active, how they are used and for what purpose.

© Aena SME, S.A., 2022.